FAQs

Ohio K-12 Network


Ohio K-12 Network

    I need to logon to start my request but I don't know my username and password. What should I do?

    Before your district can start a request, you will receive an email with the log in information. Check with your Superintendent, Treasurer or Technology Coordinator to see if an email notification has been received. Districts that were awarded K-12 network subsidy in FY2020 should receive an email notification during the week of October 1, 2019.

     

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    Where do I find the status of my request after I submit it?

    Districts can logon to the Ohio K12 Help Portal to check the status of their request. If the request status is Awarded, then it has been sent to the Ohio Department of Education (or will be within the week). District request status is also regularly emailed to ITCs to keep them in the know.

     

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    One of our buildings used to serve pre-school students and kindergarten students last year, but this year only serves pre-school, as well as housing our special education staff. Does the K12 network subsidy still apply to a school that only serves pre-school and has the offices for our special education department?

    Unfortunately, no. The building must educate K-12 students to be eligible for the subsidy.

     

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    My subsidy request has been returned. How can I find out why it was returned?

    If your request is returned by your ITC or by the Ohio Department of Education, you will receive an email with the reason. You can also contact your ITC reviewer to discuss the reason your subsidy request was returned.

     

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    My subsidy request was Awarded, but not all buildings were funded. Why?

    When the request is awarded, you will receive an email with an explanation if there is a difference between your requested buildings and the awarded buildings.

     

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    Once I have filled in the subsidy request building detail, what button do I use to save it?

    Once you have filled in the building connectivity survey, check the submission statement and click the “Submit Survey” button.

     

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    How do I update my building list to add or remove a building?

    Use the K12 Help Desk link in the right-side panel to contact Ohio K12 Help Desk. It may take up to 24 hours for your message to be processed.

     

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    What should I do if my bandwidth is not a choice on the list?

    If your bandwidth is not on the dropdown list, select Other Ethernet. Your ITC may contact you for proof (such as a WAN diagram) with more details about the exact bandwidth for any building with this connectivity.

     

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    My district’s request status shows Review Complete yet we have not received payment. Is there something additional that needs to be completed? If not, do you know when payment will be issued?

    Review Complete means that the ITC has reviewed the request and it is awaiting review by the Ohio Department of Education. After this review,  it will either be returned to the district for questions, marked as "Awarded", or "Denied".  Awarded requests are sent  to the Ohio Department of Education for payment. Twenty business days after the opening of the application is the last day the online K-12 Network Subsidy Request will accept submissions for review and approval. The Ohio Department of Education will have until December 31, 2019 to complete the application process. 

     

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Last Modified: 7/9/2019 2:31:33 PM