Site 6: School Office

Our virtual tour of a Family Friendly Partnership School combines the concepts of architecture and improvement planning for a sustained program of actions by educators and families.

School Office:

  • The school office has no counter between the family and the office staff. Removing this barrier encourages communication and is less intimidating to the customer.
  • If there is a counter, consider how to make it friendly, e.g. placement of flowers, seasonal displays, welcome sign, etc.
  • Not all counters are barriers, some make it easy for people to put down papers and books as they talk.
  • Help others (e.g. maintenance and food service staffs, students, etc.) in the school be aware that when they see a visitor badge on a person they should say Hello, May I help you? Welcome to our school, etc.
  • In-service training for all staff is available on how to respond to the family in person or on the telephone.

If you are interested in providing some in-service training for all your staff, here is list of possible choices:

The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary by Mark Sanborn ($14.95)

Sanborn reveals four basic principles that will help you bring fresh energy and creativity to your life and work.

Visit for a free audio lesson and online resources.

For ideas on how to use this resource with your staff contact:
Sherri Lowe, OSS Lead, Contact (please see contact information in the column to the right).

You've Got Customers! . . . Effective Customer Service
Highly entertaining and motivational, the Give’em the PICKLE! training will inspire management and employees to do the most important thing they can do in business . . . take care of the customer.


Last Modified: 4/16/2013 9:53:47 AM