Site 6: School Office
Our virtual tour of a Family Friendly Partnership School combines the concepts of architecture and improvement planning for a sustained program of actions by educators and families.
The school office has no counter between the family and the office staff. Removing this barrier encourages communication and is less intimidating to the customer.
If there is a counter, consider how to make it friendly, e.g. placement of flowers, seasonal displays, welcome sign, etc.
Not all counters are barriers, some make it easy for people to put down papers and books as they talk.
Help others (e.g. maintenance and food service staffs, students, etc.) in the school be aware that when they see a visitor badge on a person they should say Hello, May I help you? Welcome to our school, etc.
In-service training for all staff is available on how to respond to the family in person or on the telephone.
If you are interested in providing some in-service training for all your staff, here is list of possible choices:
The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary by Mark Sanborn ($14.95)
Sanborn reveals four basic principles that will help you bring fresh energy and creativity to your life and work.
Visit FredFactor.com for a free audio lesson and online resources.
For ideas on how to use this resource with your staff contact:
Sherri Lowe, OSS Lead, Contact (please see contact information in the column to the right).
You've Got Customers! . . . Effective Customer Service
Highly entertaining and motivational, the Give’em the PICKLE! training will inspire management and employees to do the most important thing they can do in business . . . take care of the customer.
Last Modified: 4/16/2013 9:53:47 AM